How to troubleshoot calling issues?

Table of Contents
< All Topics

 How to troubleshoot calling issues?

If you’re experiencing problems with calling, follow these steps to resolve the issue:

1. Reconfigure Your Twilio Credentials:

  • Open the Telfon app, go to Settings, and tap on Reset App.

  • After resetting, re-enter your Twilio Account SID and Auth Token in the Twilio Setup section.

  • Restart the app to apply the updated credentials.

2. Verify Your TwiML App Setup in Twilio:

  • Log in to your Twilio Console.

  • Navigate to the TwiML Apps section.

  • Ensure that your Twilio phone number is correctly linked to the MyTelfon TwiML App.
Categories

Assistant

Agents are Online!